How to transfer your domain to Dilmex

Before you start

• The domain must not have expired; if it expires within days, renewing it at your current provider first is safer.
• Most extensions do not allow a transfer for a while (usually 30–60 days) after registration, a previous transfer or a change of owner.
• Make sure you can reach the owner (WHOIS) e-mail address; your current provider may send an approval e-mail.

1. Remove the transfer lock

In your current provider's panel, switch off the "transfer lock", "registrar lock" or "domain lock". A transfer is refused while it is on.

2. Get the transfer (EPP) code

It is in the same panel as "auth code", "EPP code" or "transfer code"; some providers e-mail it. Treat it like a password and do not share it.

3. Prepare your DNS

If your website and e-mail use your current provider's DNS servers, write down your records before transferring. Nameservers usually stay as they are during a transfer, but if the old provider stops its DNS service your site and e-mail can stop. Once the transfer completes you can switch to Dilmex nameservers and add your records in the DNS tab or with quick setup.

4. Start the transfer

Enter your domain and code on the transfer page; eligibility and price are checked right away. After payment the transfer goes to the registrar. For most extensions the transfer fee includes a one-year extension and your remaining time is kept.

5. Wait for it to complete

For generic extensions a transfer usually takes from a few hours to 5–7 days; it finishes sooner if the old provider approves it. You can follow it on the domain page in your account. If the transfer cannot be completed, what you paid is refunded automatically.