Refund Policy

1. Completed operations

Registrations, renewals and transfer requests that went through cannot be undone at the registry and are not refunded.

2. Automatic refunds

• If the registrar or registry cannot perform an item, its price is refunded to your card automatically.
• A transfer not completed within 10 days of the request counts as failed and is refunded.
• A paid order with nothing left to perform (for example expired or recreated) is refunded in full.

3. Timing

Refunds go to the payment provider immediately; depending on your bank they take 5–10 business days to appear.

4. Contact

Ask about refunds through the support section of your account or at destek@dilmex.net.